SolarWinds Service Desk streamlines IT operations and elevates user experiences through better IT Service Management ensuring IT meets the needs of users and the business.
My responsibilities include:
Planning with Product & Engineering
Participating in strategic planning meetings with product managers and engineers to define features priorities and deadlines.
Cross-Functional Collaboration & Innovation Initiatives
Participating in discussions on projects and features related to integrations and AI implementation.
Design Roadmap
Structured design roadmap to guide feature development and enhancements. The roadmap includes quick wins and huge improvement plans. Some of them are based on research and customers' needs.
Designing Integrations & Complex Features
Leading the design of integrations and complex functionalities that enhance the platform’s capabilities. This involves deep research, prototyping, and ensuring usability in complex workflows.
UI Improvements
Continuously refining the user interface to get rid from old design components without harming the existong users.
Managing Jira tickets and my work process
Independently handling my design workflow without direct management. Tracking and prioritizing Jira tickets, ensuring smooth collaboration with product and engineering.
Collaboration with Global UX Team
Working closely with a diverse UX team across different regions for knowledge sharing, aligning on best practices and updates.
Design Review
Reviewing designs when features are ready to deploy, ensuring consistency, accessibility, and adherence to design guidelines.
