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Hey, I'm Lena
Experienced
Sr. Product Designer
Designing impactful, intuitive experiences that drive results, turning complex challenges into simple, effective solutions.
available for work
Background & Motivation
We positioned and sold the SolarWinds Service Desk (SWSD) platform as a solution for managing IT services. IT services benefit all employees, including access to the network and data, access to and support equipment, and help troubleshoot IT-related issues.
Every employee is both a service provider and a service requester/consumer. Employees often consume services from service providers such as Facilities, Security, Legal, and HR. Every department in the Organization offers services to some or all the other departments and/or employees. IT System Management (ITSM) has many customers who have already gone "beyond IT" and have extended the platform to support their needs with other departments, most prominently HR and Facilities.
Expanding SWSD to natively support non-IT departments will provide significant advantages:
Close Competitive Gaps
Many competitors already offer broad Enterprise Service Management (ESM) capabilities. Enhancing SWSD in this direction ensures we remain competitive
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Automation & Workflow
The software enables the automation of routine tasks and workflows, improving efficiency and consistency in IT operations.
Reporting & Analytics
SW ITSM generates reports and analytics to monitor key performance indicators, identify trends, and make data-driven decisions for continuous improvement.
My Role
As a Senior Product Designer, I lead a huge project (ESM), ensuring alignment with user needs and business goals - this involved project planning, concept development, and close collaboration with various departments.
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Solarwinds - ITSM
SolarWinds IT Service Management (ITSM) is a comprehensive software solution designed to help organizations efficiently manage their IT services and support processes. It's part of the broader suite of IT management tools offered by SolarWinds, a well-known IT management and monitoring solutions provider.
Main features of SW ITSM include:
My Role
SolarWinds
WEB APP I B2B
A cloud-based and AI-powered IT Service Management (ITSM) is a comprehensive software solution designed to help...
WEB APP I MOBILE APP I B2B
A cloud-based and AI-powered IT Service Management (ITSM) is a comprehensive software solution designed to help...
SolarWinds
UX/UI DESIGN
Meditator
WEB DESIGN
Wthr
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